Tuya Dual WiFi Video Doorbell Camera 5G/2.4GHz Outdoor Door bell Waterproof IP68 Intercom Smart Home Wireless Door Phone Camera Item NO.: 3256805149888665

FAQ:

Q: Why the doorbell cant turn on with the batteries?
A: You need to take off the sticker on the batteries and it will work. 

Q: If wifi signal is too weak near the door, How can I solve the signal problem?
A: You shall order with the wifi extenter, It will hope you extend the wifi signal distance.

Q: What power it support, AC power or DC power?
A: Yes, it support AC12V-24V power.

Q:I order with battery, why I can't turn on the camera?
A:All battery sent with a Insulating film, you shall move out it before you use.

Q:Why my new battery work short time?
A:For airline require: all rechargable battery must keep 0-60% power, if not, parcels can't be shipped by air post.
So some battery is empty or less power.  please charge battery full at the first time you use.

Q:Is the night mode on auto at night?
A:Yes, It build in Photosensitive chip, Night mode will on auto at night.

Q:My house is a villa, I don't want the camera doorbell call me always. How can I do?
A:In the setting, you can Turn off the PIR detection. Then it will not call you if no body click the doorbell button.

Q: Sometimes, the camera will disconnection in my phone, how can I do?
A: Transfer wifi connect to 4G, or transfer 4G to wifi. and then restart the Tuya app. If problem can't be solve, then restart the doorbell.

Q: Is every doorbell check before shipping?
A: Yes, Before we sent, all doorbell tested wifi connect, chime connect, video quality, sounds quality, Night mode, motion detection ....etc.

Q: Is the doorbell support Intercom?
A: Yes, it support 2CH Intercom. No matter where are you, people near the door can speak with you if your phone has wifi or 4G signal.

Q: Is the doorbell support 5GHz wifi or only 2.4G.
A: It support 2.4G and 5GHz.

Q: Is one Doorbell support 2 or more chime?
A: Yes, One Doorbell support connect multi chime.
About Shipment:

1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
2. Orders processed timely after the payment verification.
3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4. The images shown are not the actual item and are for your reference only.
5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
6. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
7. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.

Return & Refund:

1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#.
3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement.

About Guarantee:

1. 12 months Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
You agree to all of the above-listed policies upon ordering on aliexpress!

About Feedback:

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It is impossible to address issues if we do not know about them!

Different Type of Chime